At Johémi, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a no stress return process to make things right.

1. Return Eligibility

• You have 14 days from the purchase date to return your item.
• Items must be unused, in their original condition, with return tags attached.
• Returns must include the original packaging.
• Return shipping costs are covered only for defective items. Otherwise, the return shipping label cost will be deducted from your refund. Shipping fees are non-refundable.
• You are responsible for the cost of return shipping.

2. Refund Process

• Once we receive and inspect your returned item, we will notify you about your refund status.
• Approved returns will be refunded to your original payment method.
• Refund processing may take 5-7 business days, depending on your payment method.

3. Exchange Procedure

• For exchanges, follow the return instructions above.
• Upon receiving the returned item, we will dispatch the replacement to your specified address.

4. Reporting Damaged or Defective Items

• If your item arrives damaged or defective, contact us within 48 hours of delivery.
• Provide photo or video evidence of the issue to facilitate a replacement or refund.

5. Items Not Eligible for Return

• Gift cards and final sale or clearance items are not eligible for return.

6. How to Initiate a Return

• Contact our customer support team at johemiluxe@gmail.com to start a return.
• Include your order number, reason for return, and any supporting documentation.
• Our support team will guide you through the return process with detailed instructions.

For any questions or concerns about our return policy, please reach out to us at johemiluxe@gmail.com. Thank you for being part of the Johémi family!