Thank you for shopping with Johémi! We offer both domestic and international shipping options. Please read below for details on our shipping policies.

1. Processing Time

Orders are processed within 1-3 business days after purchase. Orders placed on weekends or holidays will be processed on the next business day.

2. Domestic Shipping

We offer free standard shipping on all domestic orders over $150. For orders under $150, shipping costs will vary depending on the shipping destination. Domestic standard shipping generally takes 4-6 business days.

3. International Shipping

We offer international shipping to select countries for an additional fee. Shipping costs will vary depending on the weight and shipping destination. Standard International shipping generally takes 6-12 business days but may take longer depending on customs processing times. Please note that international customers are responsible for any customs fees, duties, or taxes imposed by their country.

4. Tracking

Once your order is shipped, you will receive an email confirmation with a tracking number. Please note that it may take up to 24 hours for the tracking information to update in the carrier's system.

5. Shipping Address

You are responsible for providing accurate and complete shipping information, including the correct shipping address. If your order is returned to us due to an incorrect or incomplete shipping address, customer will be required to send an inquiry email to inform us and to correct the address for us to re-ship the order.

6. Order Modifications and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible at johemiluxe@gmail.com. Once an order has been processed and shipped, we are unable to modify or cancel it.

7. Delivery Delays

While we make every effort to ensure timely delivery of your order, please note that delays may occur due to weather conditions, carrier disruptions, or other unforeseen circumstances. We are not responsible for any delays caused by the carrier or for any damages resulting from the delay.

If you have any questions or concerns about our shipping policies, please contact us at johemiluxe@gmail.com